Returns & Exchanges

At BigShoes, we want to ensure your perfect fit, which is why we offer a 30-day window for all returns and exchanges on unworn footwear in original packaging. If your new shoes aren't exactly what you expected, our straightforward process makes it easy to find your right match.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return process and clear any old shipping stickers from your box.

3

Pack and Ship

Place the shoes in their original brand box, secure them inside a shipping mailer, and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing